Client service nodes
Respond to changing client needs with timely follow-up
Create tasks from service needs such as account-information updates, changing client objectives, market movements and regular reviews. Advisers confirm the communication content and next steps.
Opening and updating of information
Organize client-provided information, service objectives and supporting documents. Identify missing information and, after client confirmation, update it through the existing KYC process.
Changes in objectives and important matters
When client objectives or family circumstances change, summarize the implications and items to verify, prompting advisers to gather information and follow up.
Market volatility and accounts review
Prepare conversation outlines using institutional research, client objectives and account information. Retain sources for advisers to check and explain.
Regular visits and reminders
FinClaw runs scheduled preparation tasks for client reviews. FinHub sends results to the adviser's workspace, where the adviser confirms service arrangements.

