# Connect sales, underwriting, claims and service Put AI to work across insurance operations Source page: https://www.finogeeks.com/en/solutions/insurance Language: en FinAIOS connects product terms, client policies, business rules and existing systems for insurance business, operations and management teams. Build agents for sales preparation, underwriting and claims, bancassurance and financial checks. Use dedicated AI workspaces to organize information, review content and handle tasks while protecting data. ### Policies, terms and application documents The terms of the policy, the application material, the video certificate, the verification rules. Claims document review - Extract document information - Check business rules - Compile supporting evidence - Summary of case information and key information - List of missing information and information discrepancies - Elements of the review at the source of the original text Professional review and confirmation FinSAFE execution protection / FinSkills Hub skill review / FinGuard action governance ## Built around each role / Support core insurance workflows Capture insurance expertise in role-specific agents for sales, distribution, underwriting and claims, client services and finance. Define the information, outputs and review responsibilities for each task. Insurance consultant, channel manager, silver client manager. ### Make every show ready around the client's needs for security. Combine client conversations, product terms and sales standards to identify coverage needs, policy benefits and follow-up actions, helping advisers prepare service materials more efficiently. - Query of product knowledge and terms Search product information by business question and summarize coverage, applicable conditions and policy references. - Client needs and communication strategy Use client context, communication history and role-specific expertise to identify coverage needs, service priorities and discussion points. - Exhibition materials and follow-up Prepare product explanations, client replies and follow-up plans. Record feedback and refine service arrangements. ### Client security needs and business readiness - Client needs and communication focus - Description of the product with the source of the clause - Communications pending review and follow-up plan Client managers verify the conditions applicable to the product and confirm the content of external communications • Support staff for operations ### Access and insurance systems to reduce data conversion and duplicate entry Convert applications returned by banking channels into the fields and formats required by insurance systems. Check required information and business rules, then track exceptions, acceptance results and additional-document requests. - Channel Field Map Map banking-channel fields to insurance fields and standardize names, dates, product codes and other data definitions. - Format Validation and Abnormal Treatment Check required fields, codes and information consistency. Flag omissions and conflicts for channel staff to complete and confirm. - Submission of admissibility and follow-up of results Submit insurance applications through authorized APIs and retain acceptance status, error reasons and follow-up records. ### I'm going to check in with the insurance policy. - Field Map and Format Validation Results - List of additional and unusual information to be provided - Insurance system acceptance status and processing records Channel personnel confirm unusual information and submit insurance information in accordance with business authorization • Operational auditors ### Increased efficiency in the verification of information Extract key information from forms, images, expense receipts and supporting documents. Check completeness and consistency against policy terms and review rules, producing a list of additional documents and review findings. - Material identification and aggregation of information Extract application information, receipts and attachments. Associate them with the client or case while retaining source references. - Integrity and rule verification Check required-document lists, policy terms and business rules to identify missing materials, field discrepancies and information requiring confirmation. - Supplements and review collaboration Summarize additional-document requests, policy references and review findings. Track human review and related work orders. ### Claims document review - Summary of case information and key information - List of missing information and information discrepancies - Elements of the review at the source of the original text Nuclear material recovered by nuclear security and claims processing personnel, and insurance or claims clearance completed in accordance with institutional processes Clients • Retention teams • Client operators ### Connect insurance policies and service records Timely response to advisory and renewal requirements Gather policy information and client records for inquiries, claims status, renewals and complaints. Prepare replies, communication plans and service-ticket actions. - Policy advice and progress queries Query coverage, service rules and claims progress to prepare client replies with source references. - Resuscitation alerts and communication readiness Gather expiring policies and service history to prepare client lists, discussion points and follow-up arrangements. - Complaints assignment and cross-sectoral collaboration Organize client requests, related records and handling progress. Prepare tasks for the responsible departments and suggested replies. ### Follow-up on policy services and renewals - Draft client response with a basis - Client list and follow-up plan for renewal of insurance - Complaints and collaborative work list processing Service personnel confirm responses and assignments and update client and worksheet records according to authority • Financial reporter ### Check the statements against the documents according to the rules, concentrate on differences and anomalies. Apply reconciliation rules, expense standards and reporting requirements to documents. Identify data discrepancies, duplicate records and document exceptions, reducing manual comparisons. - Audit of the financial statements Check totals, cross-report relationships and data definitions. Flag missing information and items requiring review. - Cost and documentation audit Compare requests, orders and expense claims. Check expense standards, duplicate claims and inconsistencies in dates and locations. - Review of variances and preparation for submission Link exceptions to original documents and applicable rules. Summarize recommendations and reporting items requiring confirmation. ### Financial reporting and cost verification - Checks and reconciliations of documents - Anomalous detail and original evidence. - Financial review checklist and submission preparation Verification of anomalies and disposals by finance staff, approval and submission by enterprise process Risk management Sales management Compliance and auditing staff ### Related cases and business records to inform risk verification Use business rules, case materials and sales records to identify duplicate documents, conflicting information and related risk indicators. Produce review checklists with supporting evidence. - Case information and correlation examination Compare cases, receipts and historical records to identify duplicate materials, information differences and relevant business leads. - Verification of sales content and rules Review communication materials against product documents and sales standards. Flag wording and actions requiring confirmation. - Risk trail follow-up. Summarize the sources of risk indicators, related records and handling recommendations. Track review progress and retain records. ### Unusual Thread Verification - Anomalous clues and a description of the rules. - Related cases and sources - Matters to be verified and records processed Professionals review risk leads and decide on follow-up according to agency authority ## A dedicated workspace for insurance roles Build role-specific plugins for sales preparation, document checks, client services and financial review. Connect policy knowledge, data APIs and business tools so employees can review information, approve results and handle tasks in one workspace, reducing cross-system searches and duplicate entry. The terms of the policy, the application material, the video certificate, the verification rules. ### Claims document review Identification of material information, verification of completeness and preparation of the basis for review - Summary of case information and key information - List of missing information and information discrepancies - Elements of the review at the source of the original text ### Develop plugins for each role Configure information, tools and business interfaces for advisers, underwriters, claims staff, client service teams and finance personnel in dedicated AI workspaces. ### Consistency of operations with manual audits Employees add documents, review results and approve actions in the business interface. Agents retrieve knowledge and use tools in the same task context. ### Desktop & Mobile Operations Synergy Use FinDesk for employee desktop work and FinClip within enterprise apps for mobile sales, document submission and service queries. ## Connect existing business systems / Complete tasks and archive results Connect client, policy, underwriting, claims and finance systems through APIs, MCP and authorized tools. Apply channel field mappings and business rules to process information, submit tasks and archive results. ### Client and policy systems Connect CRM, policy information, client profiles and service history to support needs analysis, sales preparation and renewal follow-up. ### Nuclear Protection and Claims System Connect application documents, images, policy terms and service tickets for document checks, additional-document coordination and result archiving. ### Bancassurance and distribution platforms Connect channel fields, product codes and submission APIs. Standardize formats, check exceptions and track insurance application acceptance. ### Finance and office tools Connect financial reports, expense documents, office automation, email and enterprise messaging to bring financial checks, task assignment and cross-team collaboration into the workspace. ## Data security controls / Agent actions with approval and traceability Manage information access, business skills and system actions separately. Apply file permissions, skill reviews, action approvals and processing records to specific tasks. FinSAFE ### Data and execution protection Configure directories, network destinations and tool permissions for client policies, document images and financial files. Limit agent access and execution to the approved scope. - Limit access to documents, networks and tools - Managing operational resources and implementation records FinSkills Hub ### Skill review and distribution Add role-specific scripts, document checks and system integrations to the enterprise skill catalog. Manage scanning, review, publishing and versions. - Scan skill packages before review - Centralize distribution and version management FinGuard ### Business-action authorization and approval Check permissions and approvals before client messages, ticket submissions and system updates. Centrally manage credentials, duplicate requests and execution results. - Approve critical business actions before execution - Verify results and prevent duplicate writes Business review and audit ### Traceable sources and processing Control information access by institution, channel and role. Link policy terms, business rules, human reviews and execution results. Underwriting, claim payments and financial reporting continue to follow existing institutional processes. - Basis and audit of the saving clause - Review approvals and results by task ## Built on FDE delivery experience / Implement AI in insurance workflows Map role-specific workflows with the insurer's business, IT and compliance teams. Configure policy knowledge, review rules, APIs and permissions. Validate information processing, human review and execution with real tasks, producing maintainable applications for each role. - 01 Select roles and workflows Start with sales, bancassurance, claims or finance tasks. Define information sources, responsibilities and acceptance goals. - 02 Configure knowledge and skills Organize policy terms, document checklists, operating standards and review rules. Configure business skills and output templates. - 03 Connect systems and permissions Connect client, policy, underwriting, claims and finance systems. Configure workspaces, security policies and approval checkpoints. - 04 Validate the pilot and hand over Validate information, review steps and execution results with real business tasks. Hand over runtime configurations, skills and everyday maintenance guidance. ## Insurance solutions / Frequently asked questions ### What kind of business scenario can insurance companies start with? Start with frequent tasks such as product queries, sales preparation, bancassurance data exchange, underwriting and claims checks, renewal follow-up or financial review. Choose a pilot based on information quality, APIs and responsibilities. Define outputs and acceptance requirements before expanding. ### How to access existing insurance policies, claims and monetary security systems? Access business data and operations through APIs, MCP or authorized tools. Map and validate bancassurance application fields, codes and submission requirements. FinGuard checks permissions and approvals for tickets, client messages and system updates, and records the results. ### How is the processing of claims and client communication reviewed? Agents organize application materials, check omissions and differences, and link policy terms, rules and original sources. Underwriting, claims and service staff review results in the workspace, complete approvals, payments or communications under existing permissions, and retain decisions and records with the task. ### Is it possible to deploy in an insurance company ' s intranet or in a private environment? Configure models, knowledge bases, runtimes and APIs on a private network, in a data center or in a private cloud. FinSAFE controls execution environments, FinSkills Hub manages skills and FinGuard governs critical actions. FDE teams support workflow mapping, integration, security configuration and pilot delivery. ## Related resources - [Explore the FinDesk enterprise AI desktop](https://www.finogeeks.com/en/products/findesk) - [AI+SuperAP](https://www.finogeeks.com/en/products/finclip) - [Explore FinSAFE](https://www.finogeeks.com/en/products/agent-security) - [Explore FinSkills Hub](https://www.finogeeks.com/en/products/finskills-hub) - [Explore FinGuard](https://www.finogeeks.com/en/products/finguard) - [Explore FDE delivery](https://www.finogeeks.com/en/services/fde)